Information we collect
We may collect information you choose to provide, including your name, phone number, email address, property location, requested service, situation details, photos, and communication preferences. We may also receive basic technical information such as browser type, device type, referring page, pages visited, and approximate location derived from an IP address.
How we use information
We use information to respond to calls and estimate requests, assess service availability, prepare or update a scope, schedule work, provide customer service, maintain business records, protect the website, comply with law, and improve the usefulness of our services and website.
Sensitive situation details
Biohazard and trauma cleanup requests can involve sensitive personal circumstances. Please share only information reasonably needed for us to understand the property request. Do not enter an unsafe or unreleased area to collect photos or details. Call 911 for active danger or a medical emergency.
Embedded estimate form
Our website embeds a form hosted by LeadConnector/HighLevel. Information submitted through that form is processed through that service so Rescue Bio Cleaners can receive and respond to your request. The provider may process technical and form data under its own terms and privacy practices.
Maps, scripts, and similar technologies
The website may load an embedded Google map, the LeadConnector form, and supporting scripts. Those third parties may receive technical information such as your IP address, device information, and page request, and they may use cookies or similar technologies according to their own policies. You can use the phone or email contact options if you prefer not to use the embedded form.
When information may be shared
We may share information with service providers that support communications, forms, hosting, scheduling, records, or website operations; with insurers or property representatives when you authorize or direct the communication; and when reasonably necessary to comply with law, protect safety, or defend legal rights. We do not state that personal information is sold.
Retention and security
Information is kept for as long as reasonably needed for the request, service relationship, business records, disputes, legal obligations, and security. No website, email, or online form can be guaranteed completely secure, so avoid sending information that is not needed for the service request.
Your choices
You may contact us to ask about, correct, or request deletion of information you submitted, subject to legal, safety, insurance, accounting, and recordkeeping requirements. You may opt out of marketing messages using the instructions in the message or by contacting us. Service-related communications may still be necessary for an active request.
Children's privacy
This website is intended for property owners, family representatives, managers, businesses, and other adults seeking cleanup services. It is not directed to children under 13, and we do not knowingly request personal information from children.
Policy updates
We may update this policy as our website, service providers, or practices change. The effective date at the top of this page shows the current published version.
Contact us
Questions about this policy may be sent to rescuebiocleaners@yahoo.com or discussed by calling (757) 553-9150.