24/7 live intake
Call at any hour to explain the property situation and confirm the next appropriate action.

Urgent cleanup starts with three questions: is everyone safe, has the scene been released, and can the affected area be isolated? From there, we confirm location, access, conditions, and the most useful next step.
Emergency biohazard response is for time-sensitive property situations involving blood, bodily fluids, trauma, an unattended death, or another condition that should not remain open to occupants. A 24/7 call does not replace emergency services or scene control; it begins the remediation plan once medical, law-enforcement, or other immediate hazards are addressed.
Travel across Hampton Roads can be affected by bridge-tunnel traffic, weather, secure facilities, and after-hours building access. We provide an arrival window after location, scene status, and crew availability are confirmed rather than promising a universal response time.
Call at any hour to explain the property situation and confirm the next appropriate action.
Plain vehicles and controlled equipment movement help protect privacy at sensitive locations.
Urgency is balanced with scene release, access, worker protection, and authorization.
Every project is different. Your written scope should identify the work area, authorized removal, surfaces to be retained, products or equipment anticipated, access assumptions, and important exclusions.
Request an AssessmentImmediate phone intake and safety screening
Scene-release, authorization, and address confirmation
Dispatch planning based on location and conditions
Emergency isolation or stabilization when agreed
Assessment and written remediation scope
Cleanup, disinfection, and source-odor work as authorized
Documentation of the performed work and identified follow-on needs
Exact products are confirmed during scope planning. EPA-registered disinfectants are used according to their labels, including the intended surface, dilution, safety precautions, and contact time.
We screen for active danger, confirm the location and scene status, and identify the authorized contact.
An arrival window is provided after access, traffic, scope indicators, and crew availability are considered.
The team controls the work area, assesses the affected materials, and confirms authorization for urgent and full work.
Cleanup proceeds through removal, cleaning, disinfection, odor-source work, and closeout according to the agreed scope.
Do not enter an unsafe or unreleased area to gather information. Call with what you already know.
For property-specific advice, call so we can account for scene status, affected materials, access, and local response conditions.
(757) 553-9150 →Call 911 first for active danger, an injured person, a crime in progress, fire, or a medical emergency. Call Rescue Bio Cleaners for property cleanup after immediate hazards are handled and the scene is released.
We take calls 24/7 and provide an arrival window after confirming the address, scene release, access, traffic, conditions, and crew availability. We do not publish a one-time-fits-all response promise.
We can explain likely cost factors and next steps, but a reliable written scope often requires a site assessment. Safe, useful photos may help with preliminary planning when sending them does not require entering the affected area.
Keep people and pets away, do not touch or clean the area, avoid running fans through the space, and gather safe access information for the responding team.
Call for urgent dispatch or send the details you can safely share. We'll explain the next step and how a written scope is prepared.